FAQ

Frequently Asked Questions (FAQ)

1. What is Joan GLOW Jamaican Black Castor Scalp Massage Oil?

Joan GLOW Jamaican Black Castor Scalp Massage Oil is a premium, extra dark oil carefully roasted and cold-pressed from Jamaican castor beans. Packed with essential fatty acids, vitamins and minerals, it is designed to nourish, strengthen and restore hair, scalp and overall wellness.

2. How do I use the Scalp Massage Oil?

  • Pump a small amount of oil into your hands.
  • Gently massage onto your scalp in circular motions to stimulate circulation.
  • Can also be applied to hair ends to strengthen and moisturize.
  • Use daily or as needed for optimal results.

Every application is a step to GLOW – Get Loaded On Wellness.

3. What sizes are available?

Joan GLOW Scalp Massage Oil comes in 50ml and 100ml airless pump jars for easy, mess-free use.

4. Are your products safe for all hair types?

Yes! Our oil is formulated for all hair types, including natural, loc’d, relaxed or chemically-treated hair. Always do a patch test if you have sensitive skin or scalp conditions.

5. Can I use Joan GLOW on skin or other areas?

While designed for scalp and hair wellness, Joan GLOW can be used on dry skin patches for hydration. Avoid contact with eyes and open wounds.

6. How long does shipping take?

We ship worldwide! Estimated delivery times via Ship It To:

  • US: 3–7 business days
  • Canada: 5–10 business days
  • UK: 5–12 business days
  • EU: 7–14 business days
  • Caribbean: 5–10 business days
  • Other international locations: 10–21 business days

Delivery times are estimates and may vary due to customs or carrier delays.

7. What is your return policy?

We have a 30-day return policy. Items must be unused, in original packaging and accompanied by a receipt or proof of purchase. Certain items like perishable goods, personalized items and opened beauty products are non-returnable.

For full details, see our Return & Refund Policy.

8. Do you offer international shipping?

Yes! We ship worldwide. Customers are responsible for customs fees, import duties and taxes that may apply.

9. Can I use Joan GLOW daily?

Absolutely! Daily use is encouraged to nourish the scalp, strengthen hair and maximize wellness benefits.

10. Who is Joan GLOW for?

Joan GLOW is for anyone who wants to embrace holistic hair and scalp wellness. Whether you’re looking to stimulate growth, restore shine or maintain scalp health, every drop helps you GLOW – Get Loaded On Wellness.